FAQ

Welcome to the Pin High Golf Supply FAQ page! Below you’ll find answers to commonly asked questions about our products, services, and policies. If you have further questions, feel free to contact us directly.

 

 

 

General Questions

 

What does Pin High Mean?

In golf, "pin high" is a term used to describe when a golfer's approach shot lands on the green at the same depth as the flag stick. It indicates that the golfer hit the ball the correct distance, but not necessarily in the precise direction.

The term "hole high" is also used to describe the same situation. While "flag high" or "flagstick high" would be technically correct, these terms are not commonly used.

The flagstick is the pole that holds the flag that marks the location of the hole, but golfers often refer to it as the "pin". The term "pin" is not officially recognized in golf rules, but it is used routinely amongst every golfer.

Where are you located?

We are an online golf supply store with only an intranet presence at the moment.

 

Where was the company founded?

Newport Beach, CA

 

Do you offer Military Discount? 

Yes we offer a discount of 15% for all Active Duty, Veteran, or Retired Service-members.

From one veteran to another, thank you for your service, please email us for a reusable code.

 

Do you sell gift cards?

Yes! Gift cards are available in various denominations and can be purchased online at pinhighgolfsupply.com

 

Orders and Shipping

 

How can I place an order?

You can shop online through our website.

 

Do you offer international shipping?

Currently, we only ship within the United States. For updates on international shipping, please subscribe!

 

What are your shipping rates and delivery times?

We offer free same day shipping if order is over $75 and is placed by 6:15 pm PST. Shipping rates are a flat rate $6 to anywhere in the US. Estimated costs and delivery windows will be provided during checkout. Normally, our customers receive their products within 2-5 days due to fast UPS shipping. 

 

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package through the carrier’s website.

 

  

Products

 

What types of products do you offer?

We offer golf tees, divot tools, ball markers, magnetic towels, hats and more!


 

 

 Returns & Exchanges

 

What is your return policy?

We offer a 30-day return policy for most items, provided they are unused and in their original packaging. Some exclusions may apply. Please review our full return policy on our website for more details.

 

How do I initiate a return or exchange?

To start a return or exchange, email us with: 

  1. Order Number
  2. Name
  3. Phone Number

 

What if my product is damaged or defective?

If your product arrives damaged or defective, please contact us immediately. We’ll arrange for a replacement or refund.

 

 

 

 

Contact Us

 

How can I reach customer support?

You can reach us through:

• Email: pinhighgolfsupply@gmail.com

• Contact Form: Available on our website

 

 

 

Still have questions? Contact us, and we’ll be happy to assist you!